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Implementing Ethics: Designing Trustworthy Experiences

Carol Smith

02 Feb, 4:00 pm

2 h

Learn UX methods to support and implement ethics in your work. You’ll learn and practice these methods to enable you and your team in more closely critiquing the work you do, and protect people from system misuse and abuse.


In this workshop you will learn and practice methods that embolden teams to more closely critique the work they do and protect people from misuse and abuse. These methods will help you to identify potentially harmful issues that can negatively affect people using your product or service. We will also discuss the related ethical quandaries around these issues and you will leave feeling confident about implementing ethics in your organization.

Who is it for?

Those at intermediate and expert levels will most benefit. Everyone is welcomed.


The Workshop includes these topics and activities: A. Ethics Introduction (15 minutes including questions/discussion)

  1. Introduction to ethics and issues in tech
  2. Causes of unethical tech
  3. Benefits of technical ethics and diverse teams

B. UX Framework for Designing Trustworthy AI (15 min - can be applied to any technology)

  1. Four themes to guide inspection
  2. Goals of the framework
  3. Conversations for understanding

C. Curiosity Inspiring Activities (1.25 hours including activities/questions/discussion) Introduce and practice activities to increase speculation about misuse and abuse

  1. Abusability method - introduction and activity
  2. Checklist and inspection method

D. Apply what we’ve learned (15 minutes)

  1. Participants propose scenarios
  2. Discussion/brainstorm ways to address scenarios
  3. Participant questions

Meet the speaker

Carol Smith


Senior Research Scientist in Human-Machine Interaction

Carol Smith (@carologic) has been has been improving the human experience across industries for 20 years and working to improve AI systems since 2015. She is a Senior Research Scientist in Human-Machine Interaction at Carnegie Mellon University’s Software Engineering Institute and an adjunct instructor for CMU’s Human-Computer Interaction Institute (HCII). Carol has an M.S. in Human-Computer Interaction from DePaul University and is an active UX community organizer.

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